FAQS

You Asked, We Answered

ARE THE PRODUCTS ON THE WEBSITE AVAILABLE OR ON ORDER?

All items displayed here are available for immediate delivery. For more products, you can check our Facebook or Instagram page which are on order.

HOW TO PURCHASE?

1. To purchase, add the items to your cart and procced to check out. For payment, you have the option to pay by Juice or IB transfer. Use your order number as remark when you are making your payment and screenshot the transaction and send us via Instagram or Facebook.

2. Or else, screenshot the product(s) you want to purchase and send us via message on our FB or IG page. You will have to make the payment through Juice, IB transfer.

Please note that no order is confirmed without payment.

HOW MUCH TIME DOES PROCESSING TAKE?

The products on the website are all available for immediate delivery.
If you opt for in hand delivery, we try our best to deliver your purchase the soonest possible with your coorperation.
By post, it normally takes 2-7 business days to reach you after your parcel is posted.

WHAT ARE THE PAYMENT OPTIONS?

Payments can be done by Juice or IB transfer.

WHERE AND HOW DELIVERY IS DONE?

1. Normal Postage at Rs 85 additional,

2. Express Postage at Rs 100 additional,

3. Home/ Office delivery anywhere in Mauritius at Rs 125 additional.

WHAT IS YOUR RETURN POLICY?

We hope you like your order, but if you want to return your order, please contact us on the same day your product was delivered. We accept return only if:

the item is faulty. Normally we check all items before delivering to customers. If ever by mistake you got a faulty item or you think the item is faulty, please contact us. Products to be delivered by post are well packed. We appologise if your parcel is damage during postal delivery. Unfortunately damaged product during postal delivery cannot be return or refunded.
we gave you the wrong item: You can return your item for replacement only if we gave you the wrong item for e.g the wrong colour. If you order the wrong size, unfortunately we cannot refund you or accept a return.

Please make you you select the right size or colour where needed. Please read the details in description for the products.